Troubleshooting

1. If IPC is booted without camera connected (or powered), RCS software shows the parameter of a simulated camera. This is very useful for developers, but might be confusing for users. Please verify that the CameraModel parameter is present and does not read ‘SIMCAM …’ (a sensible value may look like ‘ZYLA5.5B-FO’). If that’s not the case, first try to hit the ‘Reset Camera Controller’ button, which resets the IPC, then wait at least two minutes (look at ‘Status’ parameter for the countdown). If this still does not help, try power-cycling the camera itself (and reboot the IPC again).
2. If frame rate is lower than expected during DAQ acquisition, please verify that DAQ output channel ‘hostname’ is configured with the IP of the control host ethernet i/f meant to be used for DAQ connection
3. There might be some case when the camera gets to a state where a power cycling is needed anyway.
4. Invalid parameter settings: the Karabo devices do not prevent the user from entering settings that might be refused from the hardware. Such values are overwritten by polling.
5. [For controls colleagues only] Lots of useful information can be gathered by setting logger level to ‘DEBUG’ and looking at server output e.g. by using karabo-xterm